* All products listed under a particular category may not have the same return/replacement period. Kindly check the respective item's applicable return/replacement policy on the product page.
| Category | Return Period after Delivery Date |
|---|---|
| Lifestyle: Clothing, Footwear, Watches, Eyewear and Fashion/Beauty Accessories | 20 Days |
| Lifestyle: Lingerie, Baby Care, Immitation Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories. Electronics: Mobiles, Tablets, Laptops, Cameras, Consumer Electronics,Office Equipment ,Entertainment Small, Gaming Hardware, Home and Kitchen Appliances,Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment and Wearables Gadgets. Large Appliances:Air Conditioners, Chimney starter, Water Geysers, Microwave Ovens, Televisions, Refrigerator new, Dishwashers, Washing Machines, Dryers and OTG Books & More: Books, Office Supply, School Supply and Toys |
10 Days |
| No Returns categories:Art Supplies, Lingerie (Accessories), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, Game/CD/DVD, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene and Other Consumables | No Returns |
Return Period after Delivery is applicable if product received is Faulty.
Faulty Product Category:
i. Damaged Product
ii. Items supplied beyond expiry date
iii. Wrong Item (Product shown and the item delivered differ as advertised on company online portal)
a. Brand
b. Size
c. Color
d. Model Number
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
| Category | Products that can't be returned |
|---|---|
| Bath and Spa | Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps |
| Baby Care | Diapers, Nappy, Wipes and Wipe Warmers |
| Cleaning Products | Blank/Educational Media, CDs/DVDs, Ink Toners, Data Cable, and Software |
| Fashion | Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits |
| Footwear Accessories | Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
| Health Care | Glucometer Lancet/Strip |
| Home Products | Adhesives, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Mouthpieces and Sprays |
| Hygiene | Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care |
| Innerwear | Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests |
| Stationary | Art Supplies, Balloons, Candles, Cut-outs, Decoration articles and Whistles |
| Food and Beverage | Nutritional Supplement, Staples, Ready to Cook, Confectionary Sweets |
| Personal Care | Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs |
If you're facing any issues with a product purchased on Flxiekart, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or Flxiekart (or partner) personnel may visit your place. The seller will arrange for a replacement if the issue has not been resolved.
Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture etc.
In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by the seller.
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions.
1. Correct Product
IMEI/name/image/brand/serial number/article number/bar code should match and MRP tag should be undetached and clearly visible.
2. Complete Product
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
3. Unused Product
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/warranty seals (wherever applicable). Before returning a Mobile/Laptop/Tablet, the device should be formatted and iCloud accounts should be unlocked for iOS devices.
4. Undamaged Product
The product (including SIM trays/charging port/headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
5. Undamaged Packaging
Product's original packaging/box should be undamaged.
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We collect “personal” information from you when you provide it to us.
If you take advantage of special services offered by us, we may collect other personal information about you. We use your personal information for internal purposes such as processing and keeping you informed for your order.
We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure We reserve the right to collect general demographic and other anonymous information that does not personally identify you. This information is not associated with your personally identifiable information and cannot be linked to you personally.
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Lorem Ipsum es simplemente el texto de relleno de las imprentas y archivos de texto. Lorem Ipsum ha sido el texto de relleno estándar de las industrias desde el año 1500, cuando un impresor (N. del T. persona que se dedica a la imprenta) desconocido usó una galería de textos y los mezcló de tal manera que logró hacer un libro de textos especimen. No sólo sobrevivió 500 años, sino que tambien ingresó como texto de relleno en documentos electrónicos, quedando esencialmente igual al original. Fue popularizado en los 60s con la creación de las hojas "Letraset", las cuales contenian pasajes de Lorem Ipsum, y más recientemente con software de autoedición, como por ejemplo Aldus PageMaker, el cual incluye versiones de Lorem Ipsum.
